Comments on: Review of KGB answering service, a.k.a. 542-542 http://fungibleconvictions.com/2009/08/25/review-of-kgb-542-542/ The blog of Andrew Whitacre Tue, 07 Feb 2012 13:22:00 +0000 hourly 1 http://wordpress.org/?v= By: Ian O http://fungibleconvictions.com/2009/08/25/review-of-kgb-542-542/comment-page-1/#comment-554 Ian O Sat, 26 Sep 2009 18:20:18 +0000 http://fungibleconvictions.com/?p=1120#comment-554 I work for kgb_ and would first like to apologize. When a question is sent in, the system tries to find the best answer and suggests it to a real, live agent. The agent can then submit the answer or change it to better fit the question. In this case, it was probably the agent that was mistaken. When our answer is contested by the customer, we can access the customer history to check the answer. If it is wrong, we try to resolve it. All of the answers are constantly being checked against protocol, and when we see an issue with an answer or an agent, we address it promptly. We are continuously improving our service, and would like to stress the fact that we have, and always will be answering your questions with real people. I work for kgb_ and would first like to apologize. When a question is sent in, the system tries to find the best answer and suggests it to a real, live agent. The agent can then submit the answer or change it to better fit the question. In this case, it was probably the agent that was mistaken.

When our answer is contested by the customer, we can access the customer history to check the answer. If it is wrong, we try to resolve it. All of the answers are constantly being checked against protocol, and when we see an issue with an answer or an agent, we address it promptly.

We are continuously improving our service, and would like to stress the fact that we have, and always will be answering your questions with real people.

]]> By: Ian O http://fungibleconvictions.com/2009/08/25/review-of-kgb-542-542/comment-page-1/#comment-1247 Ian O Sat, 26 Sep 2009 18:20:00 +0000 http://fungibleconvictions.com/?p=1120#comment-1247 I work for kgb_ and would first like to apologize. When a question is sent in, the system tries to find the best answer and suggests it to a real, live agent. The agent can then submit the answer or change it to better fit the question. In this case, it was probably the agent that was mistaken. When our answer is contested by the customer, we can access the customer history to check the answer. If it is wrong, we try to resolve it. All of the answers are constantly being checked against protocol, and when we see an issue with an answer or an agent, we address it promptly. We are continuously improving our service, and would like to stress the fact that we have, and always will be answering your questions with real people. I work for kgb_ and would first like to apologize. When a question is sent in, the system tries to find the best answer and suggests it to a real, live agent. The agent can then submit the answer or change it to better fit the question. In this case, it was probably the agent that was mistaken.

When our answer is contested by the customer, we can access the customer history to check the answer. If it is wrong, we try to resolve it. All of the answers are constantly being checked against protocol, and when we see an issue with an answer or an agent, we address it promptly.

We are continuously improving our service, and would like to stress the fact that we have, and always will be answering your questions with real people.

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