+1 for Apple customer service
The battery for my Macbook Pro completely died—I can only get a 10-minute charge of out it—just days after my warranty expired. It was a frequent problem with batteries from a particular batch.
So this morning I called up Apple customer service and found out that a new battery would cost $129. So I did what Consumerist always suggests and asked flat out what I could do to get it for free. The friendly rep put me on hold for a minute to talk to a superior and came back with my full customer history and said, “It looks like you’ve been a customer with us for about four years, so we’re going to go ahead and wave that charge.” All I have to do is make sure to send the old battery to Apple, presumably so they can confirm it’s defective and make sure it doesn’t end up in a landfill.
Me = happy customer.
